How do I, as a leader, gain a better understanding of staff?
One of the most powerful things you can do as a person is listen. Listen to others without judgement, without preconceiving what they will say, without interupting and without prejudice. We not only become a better person for it but also gain an insight to the needs and understandings of our colleagues. Cheryl Doig is an amazing leader who has inspired me on many occasions. She is very knowledgeable and experienced. This link is just one post of insightful information for any and all leaders.